It’s 5:00PM on Friday and you’re in a fabulous mood. You’ve worked so hard and you’re ready to start your weekend off right. Just as you start to pack your bag, the phone rings. You recognize the number – it’s that client that calls crying every week. Your mood instantly changes. What do you do? 1. Acknowledge that your client is sad and upset. You can’t just ignore that your client is crying. You must acknowledge it. Tell your client that you understand this is a very difficult and stressful time. If you have a client that is simply inconsolable, practice Step 1 through 3 to the best of your ability. Then, tell the client that you can take a break and pick up the conversation at a better time. If you don’t reschedule the call, the sobbing may only get worse. Of course, use your best judgment. The post Tips for Lawyers: How to Handle a Crying Client appeared first on First Past Law Blog. from http://www.firstpastthepost.net/tips-lawyers-handle-crying-client/
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